New Client Requirement

All new clients must complete a phone consultation and in-person meet and greet before services begin. This allows us to get to know you and your pet, review routines, and ensure a good fit.

​

Pet Health & Safety

• When applicable, pets must be been vaccinated against rabies and be safe to handle.

• Any behavioral concerns (aggression, anxiety, reactivity etc.) must be disclosed in advance.

• We prioritize safety and may use tools such as muzzles when necessary but will never use prong collars or shock collars.
   

Scheduling & Booking

• Services are available daily from 7:00 AM – 7:00 PM, 365 days a year.

• Visits are scheduled within 2–3 hour arrival windows to allow for routing and flexibility.

• Bookings made within 48 hours are subject to a $10 administration fee.

• Services are subject to availability.

• Weekly recurring clients receive priority scheduling and discounts.

• Visits outside our our 10km radius are subject to an additional $2/km fee per visit.
   

Access to Your Home

• Clients must provide safe and reliable access to the home via either keys in lockbox or keyless entry.

• It is the client’s responsibility to ensure access is working at the time of service.
   

Rates, Cancellations & Fees

• Weekends are an additional $15 per service

• Visits scheduled on holidays are double the service rate
  
  Payments

• A 50% non-refundable and non-transferable retainer is required to reserve your booking

• The remaining balance is due 7 days prior to the start of service

• We accept cash, e-transfers, and credit cards (via client portal)
  
  Cancellations

• Overnight services require 30 days’ notice

• Daily services require 48 hours’ notice

• 50% of all bookings is non-refundable, regardless of cancellation timing

• Late cancellations may be subject to additional fee
   

Discounts & Extras

• Clients who book services on a weekly recurring schedule will receive $5 off all services

• We offer a referral program where new clients will receive $10 off their first service and the referring client will receive a $20 credit

• First responders will receive a discount of 15% off all services

• Our meet & greets are complimentary and necessary to assess routine, behavior, and build trust with you and your pet