Question 1

What areas do you serve?

Accepted Answer

We hold a business license in the City of St. Albert and the City of Edmonton.

Please note that there is a $2 per km travel fee applies per service to those who are outside our service area. If you're unsure whether you're within our service area, feel free to contact us.

Question 2

What types of pets do you care for?

Accepted Answer

We provide care for dogs, cats, and small animals. If you have a different type of pet, contact us to discuss your needs!

Question 3

Are you insured and certified?

Accepted Answer

Yes! We are a licensed, registered, bonded, and insured business. We also carry WCB coverage.

We are also members of the Alberta Force Free Alliance and follow ethical, humane pet care practices and our employees are certified in pet first aid and CPR.

Question 4

Do you have references?

Accepted Answer

Yes! We have references available upon request. You can also check out our Google business page  to read reviews directly from happy pet parents.

Question 5

How do I book services with On Point Pet Sitting?

Accepted Answer

Booking is easy! You can schedule services via your Time to Pet platform.

Question 6

Can I get a refund if I cancel my booking?

Accepted Answer

For overnight services, we ask for 30 days’ notice, and for all other services, 48 hours’ notice is needed. Cancellations made after these windows or no-shows will be charged 100% of the service cost. If any refund is approved, it will be issued as an account credit valid for use within the calendar year.

Question 7

Are taxes included in your service fees?

Accepted Answer

Yes. All services include the required Goods and Services Tax (GST), which will be clearly shown on your invoice.

Question 8

What forms of payment are accepted?

Accepted Answer

We accept cash, most major credit cards via Time to Pet, and approved bank transfers. Returned or declined payments incur a $25 administrative fee plus any applicable bank fees.

Question 9

Do you require payment up front?

Accepted Answer

A 50% retainer is due at the time of invoicing to retain our services. This retainer is non-refundable unless otherwise agreed upon. The remaining balance on the invoice is due seven (7) days before services begin.

On Point Frequently Asked Questions