We hold a business license in the City of St. Albert and the City of Edmonton. Please note that there is a $2 per km travel fee applies per service to those who are outside our service area. If you're unsure whether you're within our service area, feel free to contact us.

We provide care for dogs, cats, and small animals. If you have a different type of pet, contact us to discuss your needs!

Yes! We are a licensed, registered, bonded, and insured business. We also carry WCB coverage. We are also members of the Alberta Force Free Alliance and follow ethical, humane pet care practices and our employees are certified in pet first aid and CPR.

Yes! We have references available upon request. You can also check out our Google business page to read reviews directly from happy pet parents.

Booking is easy! You can schedule services via your Time to Pet platform.

For overnight services, we ask for 30 days’ notice, and for all other services, 48 hours’ notice is needed. Cancellations made after these windows or no-shows will be charged 100% of the service cost. If any refund is approved, it will be issued as an account credit valid for use within the calendar year.

Yes. All services include the required Goods and Services Tax (GST), which will be clearly shown on your invoice.

We accept cash, most major credit cards via Time to Pet, and approved bank transfers. Returned or declined payments incur a $25 administrative fee plus any applicable bank fees.

A 50% retainer is due at the time of invoicing to retain our services. This retainer is non-refundable unless otherwise agreed upon. The remaining balance on the invoice is due seven (7) days before services begin.