The Reality of Running a Business: Behind the Scenes with On Point Pet Sitting

The past 48 hours have been a whirlwind. I’ve been exploring the possibility of expanding my business - a huge step that’s as exciting as it is overwhelming. But as I reflect on this journey, I’m reminded of just how much “behind the scenes” work goes into operating a business like mine.

Who answers the business calls? Me.

Who responds to emails and social media inquiries? Me.

Who creates, schedules, and posts on social media? Me.

Who does the accounting? Me.

Who handles scheduling and invoicing? Me.

Who updates policies? Me.

Who communicates with clients? Me.

Who visits client homes, performs services, and writes reports? Me.

It’s all me.

My day today started at 9 a.m. and didn’t wind down until 7 p.m. It was a combination of client visits and meetings with business associates, learning more about what it takes to grow. This job is never ending, and in the last four months, I’ve only had four days off. But don’t get me wrong - I absolutely love what I do. I’ve poured every ounce of passion and commitment into this business, and most of my clients see and appreciate that.

When I started On Point Pet Sitting, my goal was simple: to provide at least one trustworthy and reliable option for pet owners who deserve peace of mind about their home and their pets. I can’t tell you how many messages I’ve received from new clients who were left scrambling at the last minute because a cheaper option backed out. These situations are exactly why I built my business - to be the dependable choice when it matters most. My dedication to my clients goes far beyond what’s visible. Recently, I had to postpone a surgery I’ve been waiting over three years for because my first thought was, What about my clients? That’s how much I’ve invested in this business and the people I serve.

But it’s not always easy. Running a legitimate business that complies with federal and provincial regulations is costly and complex. Yet, I still encounter criticism about my prices. I had someone publicly argue with me online, saying my rates were too high compared to others charging half the price. Comments like that sting - not because I doubt my value, but because they miss the point entirely.

Here’s the truth:

1. Operating a legitimate, insured, and ethical business isn’t cheap.

2. Taxes, fees, insurance, certifications, and other expenses quickly add up.

3. There’s no way to charge $15–$30 an hour while remaining compliant and profitable.

If someone doesn’t see the value in my services, that’s okay - walking your own dog is free. But I refuse to compromise my integrity or devalue the quality of care I provide just to match unsustainable rates.

This business is my heart and soul. I’ve built it with a commitment to helping my clients and their pets, no matter the circumstances. Even on the hardest days, I’m proud of the service I provide and the trust I’ve earned.

Thank you to the clients who understand my value and support my journey. You are the reason I do what I do.

Until next time.

Amanda Sharp